Companies We Work With
About our process
HOW WE WORK
Please note: Our repair process and communications are mostly automated, once your claim is approved for repair we begin part acquisition immediately. Our office and scheduling system WILL post you with an estimated date of delivery and date of repair. We use Shipper’s tracking numbers to plan on repair dates and our office will request to book a repair appointment with you at least one day prior to your part arrival. As much as we would love to update you further, tracking numbers are our only method of planning your part ETA and repair day so please check your previous message we sent you with your date. Our office staff will coordinate a time slot prior to your appointment.
Repair Request Received
We receive your information from your Warranty Company with your information, basic appliance issues and process your information on our end then pair you with one of our techs specializing in your appliance kind and brand.
Scheduling
We will contact you SAME business day (if received before 3:30pm or next day if after) by SMS Text Message, e-mail or call you to set up an appointment date and time to diagnose or repair your appliance on a date which works for both you and us.
Authorization & Repairs
Your Warranty Company is sent all of the diagnostic and appliance info, and parts we may require to complete your repair. They usually review this info immediately and advise us of next steps we need to take to complete your repairs. Please note CPR does not make any approval or denial decisions.
Completion
Your warranty company will follow up with you asking you to provide a feedback for CPR Tech’s performance. If we have failed to deliver a 5-star service, please contact us right away so we can provide a remedy.
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